Terms and Conditions

Customer Refunds:
Jameshooklobster.com guarantees the quality of its lobsters on their shipping schedule days of delivery. Please examine the carton when it arrives. If the carton appears to have been damaged, it may have caused injury to the lobsters or let warm air enter the carton. If any of the lobsters have perished, do not discard them. Please call or email us and we will arrange any claims or package returns necessary or advise on seafood conditions. Refunds will not be issued without consultation prior to discarding any items. All claims must be made on day of delivery by calling us at 617-423-5501. No claims will be honored if not made on day of delivery. If you have any questions, email us at info@jameshooklobster.com or call us at 617-423-5501.


This ecommerce website is managed and maintained by Ferry Street Consulting (hereinafter, “FSC”), a third-party operator, on behalf of James Hook & Company (hereinafter, “JHC”). The Website address for James Hook & Co. is https://www.jameshooklobster.com .

All users of this Website agree that their access to and use of this Website are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user’s own risk. These terms and conditions further are subject to change at any time without prior notice. Any such changes will be reflected on the Terms & Conditions page of the Website.


All content, graphics, code and software used on or incorporated into this Website, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to FSC and JHC, and all rights thereto are specifically reserved. Any use of this Website or content or information contained in this Website is strictly prohibited, unless the written permission of FSC and JHC first is obtained.


This Website may contain typographical errors or inaccuracies and may not be complete or current. FSC and JHC therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize in advance for any inconvenience this may cause.


This Website, and any information or content on this Website, are provided “as is,” with all faults. FSC and JHC make no representations or warranties of any kind, whether express or implied, with respect to this Website or content or information available on or through this Website. Except as otherwise provided under applicable laws, neither FSC and JHC nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this Website or any other Website linked to this Website. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if FSC and JHC are notified in advance of the potential for any such damages.


JHC does not make any representations or warranties about any Website you may access through this Website. Any such Website is independent from jameshooklobster.com, and has no control over, or responsibility with respect to, the information provided or activities undertaken by any such Website. A link between jameshooklobster.com and another Website further does not mean that JHC endorses that Website. You need to make your own independent decisions regarding your interactions or communications with any other Website.


FSC and JHC do not want to receive confidential, proprietary or trade secret information through this Website (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to jameshooklobster.com will be deemed non-confidential. And, by submitting any such information, you are granting JHC an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.